Vendor customer service ratings — looking for input

Dr.AddMedPHL said:

The pattern that distinguishes a bad batch from an exit is behaviour rather than product.

I disagree that testing history is decisive. It tells you what a supplier did when they were being watched. Continuity of behaviour under stress — a late shipment, a failed test, a complaint — is more predictive than any run of good results.

I would rather be corrected than agreed with, if it comes to it.

HPLC_Greg ↑ said:

Eight months with one supplier, then a change in how they communicate that I noticed before I noticed anything about the product.

Vendor reputation tracking for vendor vetting: I maintain a personal spreadsheet with every order I've placed — date, vendor, batch number, Janoshik result, personal efficacy assessment (1-5 scale), and any issues.

After 14 orders across 5 vendors: average purity 97.6%, zero sterility concerns, 0 shipping issues (all resolved). This data gives me confidence in my current source and documentation if issues arise.

I encourage everyone to track their orders systematically. Community data aggregation makes us all safer.